Crown Worldwide Group’s approach to sustainability builds on almost six decades of corporate social responsibility (CSR) work, which has seen us stand side-by-side with
our people, our clients and the communities in which we operate.
But we are evolving our legacy seeking to take a simple, progressive approach, focused in particular on how we can reduce environmental impact – while continuing to deliver on the social and governance agenda.
We care about the diverse people who work with us, are conscious of our impact on the environment, and are proud to support the communities in which we work. Our sustainable logistics practices reflect our commitment to reducing environmental impact.
“Over the last 60 years of business, we have undertaken a lot of wonderful work to support, give back, and contribute prosperity to the communities in which we operate. This work is the embodiment of a philosophy that has been central to the way we go about our business. But we recognize the need to drive far greater impact through our business activities.
That is why sustainability has become a strategic priority for us. We understand that it’s imperative we take fast action to do more and play a bigger role in protecting and preserving the climate and environment, building on the areas of sustainability in which we have always been so strong.”
– Jennifer Harvey, Group CEO, Crown Worldwide
Our place in the world
Understanding our place in the world means acknowledging that – as an organization – we are reliant on key resources, from people to energy. Through our strategic approach, we create value to sustain and enhance those resources, while making the world simpler to navigate.
Our brands vary in impact, but all are committed to reducing their environmental footprint. From using recycled packaging to investments in ecommerce fulfillment and retail logistics, we strive to lessen our impact on the planet.
Our approach is split into three areas:
Sustainability at Crown
“I was delighted to join Crown in 2023, with an exciting mandate to propel the company’s sustainability strategy to the next level. I have been inspired by the energy and willingness of the team to ensure Crown has a more positive impact on the environment, and to build on the incredible legacy it has of giving back to communities and championing diversity, equity and inclusion.
There is much to do, but by building out our capability to collect and analyze data, and by upskilling staff, we have laid the groundwork in 2023 to begin taking global, meaningful action to reduce our carbon footprint – learning from our company pioneers in the UK, New Zealand and Malaysia.”
– Joy Lam, ESG Director, Crown Worldwide
Key areas of progress in 2023
Carbon accounting
We invested in and rolled out Normative’s carbon accounting platform which will collect and provide baseline data to inform the development of our net-zero strategy.
Education and upskilling
We established a comprehensive sustainability training program to upskill employees: Staff have completed 2723 courses, amounting to 2504 hours of sustainability training. In addition, 131 staff have now been certified carbon literate!
Management and personne
We have appointed a group ESG Director, formed a Global Sustainability Steering Committee, set up a global network of 40 carbon champions and developed five sustainability priorities
You can read about the approach we’re taking to sustainability in our 2024 report, which looks back on our progress under environment, social, and governance in 2023.
Our reporting approach now aligns with global frameworks such as GRI, UNGC and CSRD.
Reporting
In 2023, we continued to build on a six-decade long CSR legacy, with sustainability a core Group priority. It was a year all about laying the foundations to drive greater environmental impact, through data, investment and empowerment – while continuing to deliver social impact, with improved governance.
Environment
We know that to operate our brands and to deliver services to our clients and customers, we require the use of natural resources. What resources we use, and how we use them, can impact the environment. It is our place to take careful consideration of the use of those resources to ensure we have net-zero impact.
Across the Crown world, our businesses are engaged in local initiatives, and our people contribute to protecting the planet through 3PL logistics and sustainable logistics practices.
Our work to do this focuses on four key areas:
Governance
As a specialist logistics business that has tens of thousands of corporate clients and helped to relocate over three million families, we know that it is our place to uphold the highest standards in business. Whether it’s a question of ethics, compliance, driving best practice in the supply chain, or doing everything within our power to protect against cyber threats, we are committed to driving good governance – while ensuring simplicity for our clients and partners.
To ensure this, we focus our effort in four key areas:
Social
As an employer of 3000 people in over 45 different countries, we know that it is our place to champion diversity, protect our people and ensure our communities are all the better for us operating within them. So from ensuring the safety of our people, to strictly adhering to labor and human rights best practice, to bringing prosperity and enhancement to the local communities in which we operate, we are committed to over-delivering against our social responsibilities.
We provide the tools for our teams to learn, share, and collaborate, whether they work in cosmetic logistics, fashion logistics, or other areas, with others from different cultures around the world who share the same values.
Our work to achieve this is focused on these areas: