Franco Millunzi recently attended the 2019 International Movers Association (IAM) conference in Chicago to represent Crown.

40 meetings inside four days with industry colleagues is a gruelling schedule. Add to that a few chance discussions at social events that sometimes lead to business relationships, and you’ll appreciate the effort involved. 

Our objective was to review performance with existing partners based on customer feedback and their claims experience while also exploring opportunities for reciprocal business. Each review is added to the profile of the service partner in the database so that we can track and manage any needed improvements.

Hunting down potential partners is also part of the plan, so we can continue to create competitive solutions and options in territories where we don’t operate ourselves. The good news is that Crown’s reputation in the industry bring companies to knock on our door at these events – long may that continue!

No wonder Franco had to take a few days of vacation afterwards to recover!