Home > Press Center > Industry Experts > Stuart Lawson

Global Alliance

More Crown Industry Experts

Stuart Lawson

Global Alliance Manager

Stuart Lawson has garnered more than 25 years experience in the relocation industry. He developed a passion for service excellence early on in his career, which ultimately led him to the role of Head of Customer Services, where he took responsibility for, among other things, ISO accreditation. Understanding that high performance relies on people as well as process, Stuart took the opportunity to lead training activities by becoming Group Employee Development Manager. This role enabled him to develop and implement training programmes designed to support 2,500 staff deliver great customer service.

Stuart brought this experience to Crown when he took up the role of Quality & Training Manager, U.K. & Ireland. After developing a number of business improvement activities within the HR function, Stuart moved on to broaden his geographical responsibility to Europe, supporting the activities of 13 country managers in developing and maintaining customer service performance within Crown’s QUEST Quality Programme.

In October 2010 Stuart was appointed to the role of Global Alliance Manager. His objective is to develop mutually beneficial business relationships with Crown’s Service Partners throughout the world in order to maximize the quality/cost equation, therefore increasing the value of Crown to our customers and clients. This is achieved by identifying qualified partners, providing training on policies and procedures, establishing performance standards and measuring results.